Explain the "Why" to Encourage Patients to Talk Openly
Empathy is a pillar of "patient-centered" communication.
Putting yourself in your patient's shoes...and respecting their point of view...may make them more likely to open up to you. This can help bridge information gaps...and help you better care for the patient.
But this may be tricky in a busy pharmacy...where stress levels can run high and there are often competing demands.